Calgary Business Owners, is your business keeping up with your online customer service?
The ever-increasing mobile and technical world that we live in have created an urgency for quick response times and on-demand service. Traditional methods of interacting with customers have taken a shift especially as more millennials enter the marketplace. So how can your business stay up to par with the increased demand? It takes a collaborative effort from all team members and management to keep all customer service details flowing smoothly and consistently.
Setup automated services to ensure that if someone is contacting you after hours they will be answered as soon as possible and let them know when you will be available to cater to them. Do you have a self-service option that you can point them to while they are waiting? It is possible that they may be able to answer the questions themselves. Continue reading “Calgary Business Owners, is your business keeping up with your online customer service?”
