Avoid These Common Customer Service Mistakes
At Nine Business Group we enjoy helping retail businesses here in Calgary provide the best service to their customers while increasing their bottom line. Therefore, it is important to factor out any customer service issues that may be hindering your company’s reputation. Here are a few common mistakes to avoid when running a retail business:
Not Listening to Customer Needs
As soon as you have your first interaction with the customer, your job is now to start listening. Hear what they have to say, and then offer help. If you are focused on what to say to them to sell a product, while they are speaking, they are likely not going to make a purchase with you. Your intent may not be what the customer wants, and since consumer needs are always changing and evolving, we can provide the best value by listening to their needs and offering help. If you are not focused while they speak, then you can’t provide valuable insight. Continue reading “Avoid These Common Customer Service Mistakes”
