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Author: Kent Boehm

Create an Excellent Customer Interaction Experience

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by Kent Boehm

Customer Interactions are one of the most crucial components of the customer service experience. Overall customer service skills are crucial for any team; however, excellent customer interactions can set your business apart from the competition. To stay competitive in this city a Calgary company must continually work to keep a strong customer base and here are just a few key factors in maintaining that strength:

Customer Service Continue reading “Create an Excellent Customer Interaction Experience”

Customer Service – Empowering Your Employees

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by Kent Boehm

The customer service team is essentially the face of the company and the first and last impression that the client receives. It is important that there are appropriate actions to take when a customer has a problem that needs to be fixed. One method is allowing your team to take care of the details without requiring management to step in. If front line employees are equipped to manage customer inquiries immediately, your service reputation will increase and your team will feel empowered in their roles. Employee empowerment not only saves you time and resources, but it also builds a sense of confidence in your employees who are essentially one of the strongest aspects of your company!

Think about your own past customer service experiences. Have you heard one of these answers before?

“Sorry, that is not my department I cannot help”

“I will have to speak with my manager who will be in at a later time” Continue reading “Customer Service – Empowering Your Employees”

Calgary Business Owners, is your business keeping up with your online customer service?

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by Kent Boehm

Professional working womanThe ever-increasing mobile and technical world that we live in have created an urgency for quick response times and on-demand service. Traditional methods of interacting with customers have taken a shift especially as more millennials enter the marketplace. So how can your business stay up to par with the increased demand? It takes a collaborative effort from all team members and management to keep all customer service details flowing smoothly and consistently.

Setup automated services to ensure that if someone is contacting you after hours they will be answered as soon as possible and let them know when you will be available to cater to them. Do you have a self-service option that you can point them to while they are waiting? It is possible that they may be able to answer the questions themselves. Continue reading “Calgary Business Owners, is your business keeping up with your online customer service?”

6 Ways to Persuade Your Audience to Buy

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by Kent Boehm

Buy NowWhen appearing on radio or television, it’s vital that you maximize the opportunity to connect with your target market. The following are six ways to engage your audience in a meaningful way: Continue reading “6 Ways to Persuade Your Audience to Buy”

Practicing Active Listening With Your Customers

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by Kent Boehm

Practice active listening

Hearing is involuntary, but listening is an acquired skill. Listening involves more than noticing noise emitting from a mouth. Simply not listening properly can waste valuable resources and lead to lost customers.  It is especially important in small business where some people wear multiple hats, are chasing deadlines, and moving and speaking fast that their listening is a core competency. Actively learning about listening is the key to keeping customer service levels at their best. Continue reading “Practicing Active Listening With Your Customers”

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