Are You Closing The Conversation?
The common goal has always been to close the sale, but what about the interaction with your customer? When it comes to the daily interactions you have with your customers – Are you closing the conversation? The engine that drives your business is your customers and that is why it is an important skill that customer service team members should have. This does not just mean that you stop and move along once the customer is “ok with everything,” but that you have gone above and beyond to do what you can for them. Continue reading “Are You Closing The Conversation?”
