If you’re an entrepreneur in Calgary or anywhere in Alberta, you’ve likely heard about business coaching and peer groups. Both help business owners grow, but they do it in different ways. Here’s a clear look at what each

Business coaching helps entrepreneurs gain clarity, overcome challenges, and accelerate growth through education, inspiration, accountability, and real-world application. A certified business coach guides you to identify your strengths, align your goals, and apply

As a business coach in Calgary, I’ve had countless conversations with clients about how to structure compensation to drive performance and growth. One recent discussion stands out, as it touched on aligning pay with skills, experience, and business

The cost of business coaching can range depending on the type of business you have, the level your business is at, how much revenue it generates, how much revenue you want to generate, business size, and more.  However,

The challenge of business growth in 2024 and 2025 appears to be a topic of concern as so many founders find it hard to expand their businesses. Help by means of business coaching has become very essential especially

Looking for a high-quality business coach in Calgary, Alberta? With so many options, it can be challenging to find the right coach for your business and budget. While Google reviews and rating sites offer some insights, it’s essential

Running a small business is no easy feat and and if you’re looking for business coach Calgary, you know who to go to. Entrepreneurs often face challenges related to growth, strategy, and operations that can hinder their progress.

Looking for a Business Coach? Business coaching is an industry that is well over 30 years old and may even unofficially be over 40 years old, with 20% to 35% of business owners using a coach. While many

Frustration in business and sales is real. One of the most common sources of frustration is a lack of success—whether it’s not enough sales, a lead generation strategy converting at only 20%, or a sales funnel with a

So you’re considering buying a business. But is it really the right move? Contributing editor, Inc.@darren_dahl Many experts are predicting that a huge wave of businesses will become available over the next decade or so as baby boomers

Brands have evolved to become both the identity of the product that you wish to sell and the essence of what your customers want to buy. A brand is not simply a product offering; in fact, it signifies

Public relations, by it’s most basic and simplistic definition, is using media contacts and exposure to make a person or business famous. It’s an important facet of any marketing strategy, and is, unfortunately, also one of the least

Starting a business is the easiest thing that you can do. Running it successfully is the hard part. If you are business minded and have the finances to support the opening and execution of a business plan, you

The business world thrives off of communication. In many instances, the failure of a business can be traced back to a lack of communication between its different divisions, and an inability to execute its mission effectively. Businesses, small

There’s nothing wrong with generating publicity in the traditional way. Advertisements through analog and digital media continue to be popular because they still work really effectively. However, if you really want to get people talking about your business,

For many people, the hardest part of getting good at anything is consistently repeating and practicing a certain task until they are good at it. For others, just getting started is really difficult in and of itself. It’s

Are you experiencing troubles with maintaining consistent cash flow in your business? If you are, you may find that you can’t pay your bills on time, and expenses are fast getting out of hand. Cash flow problems plague

It is the dream of most entrepreneurs to hear that their business has become the “next big thing” in the eyes of its customers. For most business owners, this is the single driving force behind everything that they

How you conduct yourself in the business world has real-world ramifications on how potential customers perceive you. Large corporations collectively spend billions of dollars curating an image that encourages people to spend their hard-earned money on what they’re

The goal when creating a customer is to give your customers an unexpectedly positive experience that keeps you and your product at the top of their mind. Your goal is to have frequent interactions with the customer, so

The word “leader” often conjures up an image of a driven, successful, almost super-human person who has the power to shape the world around them with their ample amounts of charisma, work ethic, intelligence, and powers of persuasion.

If you ask a business owner what their most precious resource is, they’ll usually give one of a few answers. Money is the most common, while others say their employees, community, or family. What is less stated is

How to delegate effectively means understanding that delegating tasks and authority is a defining aspect of being a boss, yet personal experience has likely shown you that it’s a skill that many managers lack. Whether it’s a lack

The common goal has always been to close the sale, but what about the interaction with your customer? When it comes to the daily interactions you have with your customers –  Are you closing the conversation? The engine

The ability to focus is a skill – it is not innate. Why do we sometimes have such trouble concentrating?  Distractions as well as the mind and our attitude have a huge impact on our mental stamina to

As a business owner one of the most important things you can remember is the value of customer retention. Establishing credibility and building the relationship to a profitable customer requires constant effort. It actually costs 500% more to acquire new

Resiliency in business is extremely important. There is a story I always love to share about a young woman went to her mother and told her about her life and how things were so hard for her. She

Customer Service is a sector that should be a priority for improvement and investment. Adequate is not enough anymore and to create a memorable experience a business needs to go “above and beyond” in their method of service.

Customer complaints can create a sense of doubt about how we run our business, however, what if we approached them as opportunities? The reality is complaints are ok, if you respond and do something about them. If no

Are your employees just as happy as your customers? When we think of profits we usually associate them with our customers and while they are the mainstream of revenue employees are a major factor when it comes to

It’s often far easier to rest where you are than to push yourself to the next level. Complacency, however, leads to mediocrity; which almost always leads to disaster. So, if this is true, how can you keep yourself responsive,

“You are what you feed your mind.” -Dr. Frederick Eikerenkoetter It is written, man shall not live by bread alone, but by every word that proceeds out of the mouth of God. St. Matthew 4:4 A SCIENCE OF

As an entrepreneur you are going to have many up and downs and it is important to remember one thing – it is not what happens to you that counts. It is how you react to the situation, especially

What Does It Mean to Be Customer Centered? Did you know that some of the most successful companies in the world run a customer centred approach? A recent article was published highlighting the top ten companies rated by

Did you know that you can use Twitter to connect with your customers and provide customer service? With over 99% of brands on Twitter having a reason to stand out is key. A customer service strategy that uses

Millennials are a powerful generation who are well informed and have strong decision making skills.  When we think of millennials we think of the younger generation, but how young are we talking? A millennial, also known as “generation

Great customer service in Calgary is essential for a business’s reputation and company image. One poor customer service experience can turn people away indefinitely from your business, whereas excellent customer service is often remembered above and beyond any

Do you start to wonder if your email hasn’t been responded to within a few hours? In today’s world where most communication is done through technology, we have been spoiled by quick response times. The response time refers

You have your customer service dream team now, but how do you motivate them to do the best that they can do? Although an employee may know about the best customer service practices and can run the daily

Handling Difficult Customer Service Situations Through the day to day interactions of your business there are many scenarios that can arise in relation to customer service. You will likely find yourself in difficult situation at some point and

Calgary is a great city and I love working and helping businesses in this fabulous city. There have been many concerns about the status of our economy and what this downturn means for our future.  Although there have

Great customer service not only leads to referrals and increased business, but it also creates an excellent reputation. Solving customer service problems, however, can be challenging. Do you want to learn more about customer service or maybe you

At Nine Business Group we enjoy helping retail businesses here in Calgary provide the best service to their customers while increasing their bottom line.  Therefore, it is important to factor out any customer service issues that may be

Over the years I have had the pleasure of coaching and teaching many businesses throughout Calgary and Western Canada how to get the best results possible. What some of you don’t know is that my clients also teach

Customer Interactions are one of the most crucial components of the customer service experience. Overall customer service skills are crucial for any team; however, excellent customer interactions can set your business apart from the competition. To stay competitive in

The customer service team is essentially the face of the company and the first and last impression that the client receives. It is important that there are appropriate actions to take when a customer has a problem that

The ever-increasing mobile and technical world that we live in have created an urgency for quick response times and on-demand service. Traditional methods of interacting with customers have taken a shift especially as more millennials enter the marketplace.

When appearing on radio or television, it’s vital that you maximize the opportunity to connect with your target market. The following are six ways to engage your audience in a meaningful way:

Hearing is involuntary, but listening is an acquired skill. Listening involves more than noticing noise emitting from a mouth. Simply not listening properly can waste valuable resources and lead to lost customers.  It is especially important in small business